How a Florist Found Balance with an AI Phone Agent
Carla runs a small but busy flower shop in the middle of town. Between prepping arrangements, making deliveries, and helping walk-in customers, her days are full — and her phone never stops ringing. People call to ask about bouquet sizes, delivery times, special events, or to place last-minute orders. It got to the point where she couldn’t keep up with the calls without stepping away from her work or customers.
By the end of each day, she was drained — not from the floral design she loved, but from trying to stay on top of messages, voicemails, and missed orders.
The Everyday Struggle
Carla didn’t want to ignore her customers, but she also couldn’t afford to hire someone just to answer the phone. She tried forwarding calls to her mobile, checking messages in between deliveries, and even turning the ringer off during rushes — but nothing worked for long. She needed a way to stay responsive without splitting herself in two.
How AI Stepped In
That’s when she discovered Cytisum’s AI Phone Agent — a digital assistant that answers every call on her behalf. The setup was simple: she provided her business info, availability, and preferred tone, and Cytisum trained the AI to speak just like someone from her team would.
- It answered calls during business hours and after hours.
- It provided delivery information and shop hours.
- It took custom order requests and scheduled pickups.
For the first time, Carla could focus on arranging flowers without interruption. She could give her full attention to walk-in customers, knowing her phone was still being answered. And after closing, she no longer had a pile of voicemails waiting — her AI assistant had already taken care of the essentials.
This Isn’t Just for Florists
Whether you’re managing a storefront, working in the field, or juggling client services, Cytisum’s AI Phone Agents are made for small business owners who wear many hats:
- Salon owners, stylists, and estheticians
- Caterers, event planners, and bakers
- Home service providers like cleaners and handypeople
- Wellness professionals and consultants
It’s not about replacing personal service — it’s about making sure no one gets missed when you’re busy giving it.
Ready to focus on your craft without missing a call?
Contact Cytisum today and see how an AI Phone Agent can support your shop — just like it did for Carla.